Will They Miss You?
Face it, there are some people we connect with and really like and others just seem to rub us the wrong way. Which one are you and is it under your control?
Recently I spoke to a person in an office where they receive regular visits from various salespeople. She shared her disappointment that one of the salespeople had received a promotion and would no longer be calling on them. This made me curious so I probed further and she gave me several reasons why this salesperson stood out from the crowd. Please note the key words I highlighted.
Her response; “When he first called on us he was very genuine and friendly. He was also very respectful of our time and aware when things were crazy and hectic. He made an effort to learn how we liked to work with salespeople and did not come in with his own agenda. Everyone liked him and after a while we came to trust him and would drop the normal gate-keeping protocol and allow him to come on in because we knew he would not abuse it.”
You can choose which category you are in. Dale Carnegie wrote in his book How to Win Friends and Influence People six ways to make people like you:
- Become genuinely interested in other people.
- Smile.
- Remember that a person’s name is to that person the sweetest and most important sound in any language.
- Be a good listener. Encourage others to talk about themselves.
- Talk in terms of the other person’s interests.
- Make the other person feel important and do it sincerely.
Building trust and rapport is the foundation of any personal or business relationship. The question is, will they miss you when you’re gone or will they be glad to see you go? It is truly up to you.
Question: What do you believe is the number one mistake people make in building trust and rapport? You can make a comment by clicking here.
Have a great week!
Pierce
